Resist the urge to interrupt
Every good leader knows the importance of listening
Posted: January 23, 2015 managebetter.biz
Every good leader knows the importance of listening, but the impulse to interrupt can sometimes be overpowering. Here’s a tip: Always keep a glass or bottle of water handy during meetings and conversations. When you feel the urge to interrupt, stop and take a sip of water. Impeding your ability to interrupt will help you remember to concentrate on what other people say.
Not Just a Song
Respect in the workplace isn’t just about employees or a song by Aretha Franklin. It also about leadership and managers taking charge of the problem.
Make this part of your strategy to help prevent really serious workplace violence incidents.
Here’s how to communicate with managers. This information continues at the WorkExel Training Preview Library found at the link below.
Don’t be fooled
It isn’t the economy or stress, and it isn’t “just the nature of the business.” If backbiting, name-calling, gossip, and general nastiness are the norm where you work, then you’ve got yourself a respect problem – one that you need to get a handle on yesterday, if not sooner.
Don’t Excuse Bad Behavior
Few things buy trouble like excusing bad behavior. Left unchecked, disrespectful interactions feed on themselves, growing into a culture of personal conflict and simmering resentment that will eventually undermine your mission. No one wants to work in this environment, and your best employees won’t. They’ll leave and you’ll be stuck with the mess.
Model Respect on the Job
Respect is an institutional mind-set that must be promoted and practiced from the top down. As a manager, you’re on the frontlines in this struggle, and though it can be daunting, you have more influence and control than you might believe.
Your employees take a lot of their behavioral cues from you, but without a developed sense of self-awareness, you won’t be able to see what they’re seeing.
Try This Exercise
Dedicate the next week to stepping outside of yourself and observing your daily interactions. Be mindful of both your words and your body language. Are you polite and patient or surly and brusque? How do you respond to letdowns or unexpected bad news?
Promote a Respectful Workplace
No one is perfect, but being conscientious of how your behavior is amplified within the culture will help you to start modeling the kind of behavior you’d like your employees to demonstrate. Here are things you can do to promote a respectful work environment.
Article by: Daniel Feerst, www.workexcel.com
Three tactics for better supervision
Supervising can be a complex job, especially considering all the different personalities and challenges you need to deal with. You’ll succeed if you keep your eyes on these three top supervision skills:
• Clarity. Describe expectations and goals in simple, concrete language that everyone understands.
• Empathy. Uphold your standards, but let employees know you understand their problems and challenges.
• Fairness. Treat employees with consistency and sensitivity, without playing favorites or blaming them for things they can’t control.
- From: www.managebetter.biz
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