The Campus Health Center of New Mexico State University adopts and affirms as departmental policy the following rights and responsibilities of patients who receive services at our facility. This policy affords you, the patient, the right to:
- considerate and respectful care;
- the identity and function, upon request, of all healthcare personnel; and healthcare institutions authorized to assist in your treatment;
- obtain from the person responsible for your healthcare, complete and current information concerning your diagnosis, treatment, and expected outcome in terms you can reasonable be expected to understand. When it is not medically advisable to give such information to you, the information shall be made available to an appropriate person on your behalf;
- receive information necessary to give informed consent prior to the start of any procedure and/or treatment except for emergency situations. This information shall include, as a minimum, an explanation of the specific procedure or treatment itself, its value and significant risks, and an explanation of other possible treatment methods, if any;
- information regarding advanced directives and/or ethical issues of patient care;
- refuse treatment and to be informed of the medical or other consequences of your action;
- privacy to the extent consistent with adequate medical care. Case discussions, consultations, examination and treatment will be confidential and conducted discreetly;
- privacy and confidentiality of all records pertaining to your treatment, except as otherwise provided by law or third party payment contract, and as outlined in the Notice of Health Information Practices
- a reasonable response to your request for services customarily rendered by this facility, and consistent with your treatment;
- expect reasonable continuity of care and to be informed by the person responsible for your healthcare of possible continuing healthcare requirements following discharge, if any;
- refuse to participate in research. Human research affecting care or treatment shall be performed only with your informed consent;
- upon request, examine and receive an itemized explanation of your bill, regardless of source of payment;
- upon request, review with a practitioner your medical records, as needed, and by paying appropriate charges, receive a copy of your medical record;
- know the facility’s rules and regulations that apply to your conduct as a patient;
- treatment without discrimination to race, color, religion, sex, national origin, source of payment, political belief, sexual orientation, gender identity, or handicap;
- be given the opportunity to participate in decisions involving your healthcare;
- be informed of your right to change your primary practitioner if other qualified practitioners are available;
- report an incident of abuse, neglect or misappropriation of property, i.e., exploitation, (any consumer, employee, family member, or legal guardian has this right to report) to the NM Department of Health, either independently or through the licensed health care facility , by telephone call, written correspondence or other forms of communication utilizing the DHI Incident Report Form. The Hotline number for the NM Division of Health Improvement (DHI) is 1-800-752-8649.
- a process of resolving complaints/grievances relating to the quality of care. When a student/patient complains or has a grievance about the service rendered, and that complaint is not resolved by the employee the person first contacts, the person may see the Assistant to the Director or a Nurse Supervisor, as is appropriate, at the earliest possible time convenient to both. If the person is not satisfied at this level, that person may request a meeting with the Director. If the person with the complaint/grievance is not satisfied with the outcome, after meeting with these individuals, that person may request a meeting with the Vice President of Student Affairs. The VPSA, along with the aggrieved party will determine the time, date and location of the meeting, and if other persons should be present.
It is the responsibility of the patient:
- to provide, as requested, accurate information regarding their identity
- to provide complete and accurate information to the best of their ability about their health history, about any medications, including over the counter products and dietary supplements, any allergies or sensitivities, and any change of health status while undergoing treatment;
- to provide a responsible adult to transport patient home from the facility and to stay with the patient for 24 hours, if so required by the treating provider(s);
- to comply with the plan of treatment recommended by the practitioner, to participate in their care, and to keep follow-up appointments, or to notify the practitioner when unable to do so;
- to let it be known if they do not comprehend their treatment or what is expected of them in carrying out a plan of care;
- to accept any consequence of their own actions if they refuse treatment or do not carry out a plan of treatment as recommended by the practitioner;
- to accept personal financial responsibility for any charges not covered by insurance and to see that arrangements are made to take care of their financial expenses for care;
- to sign a “Refusal of Treatment” form whenever the practitioner providing the care judges the consequences of refusal of treatment to be substantial;
- to conduct oneself in a respectful manner, giving consideration to other patients and Student Health Center personnel. Expected behaviors are: maintain a low level of noise, keep number of patient visitors to a minimum, control activity of minor children, and do not smoke in the building.
- The Center does not tolerate abusive behavior by patients, family members or other patient designees. Abusive behavior can result in denial of service and law enforcement intervention.